Return & Refund Policy
At Rabbit Line Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
Products may be returned within 7 days of delivery if they meet the following conditions:
- The item is damaged, defective, or incorrect.
- The product is unused, unworn, and in its original condition.
- All original tags, packaging, manuals, and accessories are included.
- A valid proof of purchase or order confirmation is provided.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Products that have been used or damaged after delivery.
- Items without original packaging or missing accessories.
- Personal care or hygiene products.
- Gift cards or promotional items.
- Products marked as "Final Sale" or "Non-Returnable".
3. Return Process
To request a return:
- Contact our customer support within 7 days of receiving your order.
- Provide your Order ID along with photos of the product if it is damaged or defective.
- Once approved, our team will guide you through the return process.
4. Refund Policy
After we receive and inspect the returned product, we will notify you of the approval status.
- If approved, your refund will be processed to your original payment method.
- Refunds are generally processed within 5–7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Exchange Policy
We replace products only if they are received damaged, defective, or if the wrong item has been delivered. Exchange requests are subject to product availability.
6. Cancellation Policy
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be treated under our Return Policy.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos of the product and packaging.
8. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), Rabbit Line Shop will bear the return shipping cost. In all other eligible return cases, customers may be responsible for return shipping charges.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Rabbit Line Shop
E-30, Matrushakti SCO,
Near Nandanvan Society,
Punagam, Surat, Gujarat – 395010
Phone:
+91 91733 10511